Commercial Underwriting Counsel
CRC Insurance Services
Head of Legal Operations
OpenLoop
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ServiceNow
About the role
- Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post-implementation governance.
- Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance.
- Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence.
- Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team.
- Partner with cross-functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives.
- Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, NetSuite, Jira).
- Oversee and mentor team members supporting contracts management, legal technology, and operational reporting.
- Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data-driven decision-making at the executive level.
- Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities.
- Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Business, Law, or a related field (advanced degree preferred).
- 8+ years of in-house legal operations experience, with direct responsibility for implementing and managing Ironclad as the organization’s primary contract lifecycle management (CLM) platform.
- Demonstrated success in enterprise-wide Ironclad adoption, including workflow optimization, data integrity management, and system integrations with tools such as Salesforce, NetSuite, and Jira.
- Proven experience implementing and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow) for legal request intake and tracking.
- Experience working in a scaling technology company, with exposure to growth-stage challenges, operational integrations, and cross-entity alignment.
- Strong background in legal technology strategy, automation, and data-driven decision-making.
- Experience working in a scaling technology company, with exposure to integrations and post-merger alignment across multiple entities.
- Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Deep understanding of contract law, compliance frameworks, and risk management principles.
- Highly analytical and proactive problem solver with a passion for operational excellence and technology enablement.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Ironcladworkflow automationtemplate managementintegrationsdata integrity managementcontract lifecycle managementticketing systemsadvanced analyticslegal operations strategyrisk management
Soft skills
leadershipcommunicationstakeholder managementcollaborationproblem solvinginfluencetransparencyoperational excellenceproactivementoring
