OPENLANE Europe

Seller Support Specialist

OPENLANE Europe

full-time

Posted on:

Location Type: Hybrid

Location: Milan • Italy

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About the role

  • Act as the central point of contact for our customers, managing communication across email, chat, and phone.
  • Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows.
  • Support local Sellers in their daily operations following up the auction results to increase the conversion rate while keeping a smooth after sales process.
  • Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases.
  • Build and maintain strong relationships with customers to increase satisfaction and retention.
  • Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality.
  • Contribute to process optimization and customer experience initiatives within the team.

Requirements

  • You are fluent in **Italian** and **English**, both spoken and written. This is essential for supporting our diverse customer base. A third European language is a plus.
  • You’re confident using a PC, proficient in MS Office. Experience with CRM systems (Salesforce or other) is a plus.
  • You enjoy engaging with customers and bringing a positive, solution-oriented attitude to every interaction.
  • You understand the importance of customer satisfaction and know how to spot opportunities to grow relationships.
  • You remain calm and focused under pressure and are motivated by achieving results.
  • You thrive in a collaborative, international environment and enjoy working with colleagues from across Europe.
  • You have some previous experience in customer-facing role.
Benefits
  • Yearly bonus plan.
  • Competitive salary.
  • Opportunity to work in a highly dynamic, international, and innovative environment.
  • Hybrid working and flexible hours.
  • Comprehensive benefits package depending on the country of employment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsSalesforceMS Officecustomer interaction managementprocess optimizationcustomer experience initiatives
Soft Skills
communicationcustomer satisfactionrelationship buildingproblem solvingcollaborationsolution-oriented attitudecalm under pressureresults-oriented