OpenHands

Customer Success Manager

• Manage the entire customer lifecycle by facilitating the onboarding process, owning adoption and consumption, as well as contributing in the support management process
• Lead kickoff and success planning by identifying stakeholders and aligning them on goals, use cases, implementation path, and metrics
• Drive adoption across technical departments through regular check-ins and executive business reviews
• Identify risk signals early and run mitigation plans to prevent churn
• Coordinate technical onboarding and implementation in partnership with Forward Deployed Engineering, Solutions Engineering, and Product
• Build repeatable CS processes including, but not limited to, health scoring, playbooks, onboarding templates, and scalable comms
• Capture customer feedback and translate it into actionable insights to influence roadmap and prioritization
• Assist Sales team on renewals and expansions, surfacing additional teams/use cases and quantifying value
• Create customer-facing content such as best practices, rollout guides, and internal enablement materials, that accelerates time-to-value
• Assist in monitoring customer support requests, assessing severity and escalation management

Founding Customer Success Manager

Developer Relations

• Own the product development lifecycle for the Developer Experience roadmap, from ideation to launch
• Analyze customer and user feedback to shape the direction of our interfaces, CLI, SDK, and developer integrations
• Work closely with our open source community to understand user needs and pain points
• Collaborate with engineering to define technical requirements and roadmap
• Drive product strategy and prioritization based on user research and market analysis
• Balance the needs of individual developers, enterprise customers, and our open source community

Product Manager – Developer Experience

Sales

• Partner closely with AE & Executive leadership to support the full enterprise sales cycle—from discovery and demos to proof-of-concept design, technical deep dives, and deployment guidance.
• Lead compelling technical presentations and product demos tailored to developers, engineering leaders, and technical executives.
• Architect and deliver successful evaluations and POCs, ensuring customers can validate performance, security, and developer experience
• Gather customer feedback and collaborate with Product, Engineering, and Developer Experience teams to influence roadmap and feature prioritization.
• Create technical content (sample integrations, reference architectures, demos, tutorials) that help enterprise teams onboard more effectively.
• Represent customer needs internally and act as a voice of the field to ensure our product evolves with real-world developer workflows.
• Build strong relationships with engineering leaders, DevOps teams, and platform owners across customer organizations.
• Participate in industry events, webinars, and developer community initiatives to showcase best practices and product capabilities.

Founding Customer Success Manager

Product Manager – Developer Experience

Forward Deployed Engineer, Pre Sales