Director, Operations
OpenEd
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $150,000 - $220,000 per year
Job Level
About the role
- Build and own comprehensive capacity planning models that forecast staffing needs, enrollment projections, and resource allocation across all departments.
- Design and implement operational dashboards and metrics that provide real-time visibility into business performance and unit economics.
- Lead quarterly and annual financial planning cycles, including budgeting, forecasting, and scenario modeling to support strategic decision-making.
- Partner with department heads to create data-driven operational models, cadences, and visibility that improve efficiency, reduce costs, and maintain service excellence.
- Establish financial controls, reporting systems, and audit processes that ensure accuracy and compliance as we scale.
- Translate complex financial and operational data into clear insights and recommendations for executive leadership and board-level reporting.
Requirements
- 7+ years in operations, finance or revenue operations roles with demonstrated success in capacity planning, financial modeling, and operational strategy at high-growth companies.
- Advanced proficiency in Excel/Google Sheets, HubSpot CRM/MAP, financial modeling, and data analysis tools; comfortable building complex models from scratch and extracting insights from multiple data sources.
- Deep understanding of how to manage the operating model to drive metrics that connect to financial outcomes; experience building scalable processes and infrastructure for growing organizations.
- Proven ability to translate financial data into actionable business strategies and partner effectively with cross-functional leaders.
- Track record of building financial and operational systems, not just maintaining existing ones; comfortable being in the details while maintaining strategic perspective.
- Experience in education, EdTech, or similar mission-driven organizations is strongly preferred.
Benefits
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
capacity planningfinancial modelingoperational strategydata analysisbudgetingforecastingscenario modelingfinancial controlsreporting systemsaudit processes
Soft Skills
data-driven decision makingcross-functional collaborationstrategic thinkingcommunicationproblem-solvingleadershipefficiency improvementcost reductionservice excellenceinsight translation