OpenEd

Program Communications Manager

OpenEd

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $80,000 - $105,000 per year

About the role

  • Review existing post-application communications, landing pages, and resources to identify gaps, duplication, and clarity issues.
  • Listen closely to Success and Support teams to understand the most common family questions and escalation drivers.
  • Identify key post-application milestones that require clearer or more consistent resources.
  • Align on a shared post-application program calendar to inform resource delivery.
  • Create or refactor priority family-facing assets for upcoming milestones or seasonal events.
  • Ensure all assets are accurate, on-brand, easy to understand, and ready for use by customer-facing teams.
  • Develop, manage, and enable high-quality materials for ambassador programs, partnering closely with ambassadors to ensure clear, consistent messaging and a seamless experience for both internal teams and families.
  • Build and maintain family-facing digital resources for key moments such as enrollment confirmation and next steps, assessments and testing windows, program deadlines, events, and seasonal milestones.
  • Ensure each resource clearly answers what is happening, what families need to do, key dates or deadlines, and where to go for help.
  • Translate inputs from Success, Partnerships, Product, and Marketing into clear actionable family-facing resources.
  • Create repeatable templates and page structures for consistency and scalability.
  • Monitor family feedback, support trends, and questions to identify gaps in clarity or resources.

Requirements

  • 5+ years of experience in program marketing, product marketing, content operations, enablement, or related roles.
  • Proven ability to translate complex information into clear, family-friendly resources.
  • Hands-on experience creating landing pages, guides, decks, templates, or program communications.
  • Strong project and calendar management skills across multiple stakeholders.
  • Comfort operating in ambiguity and building structure from scratch.
  • Experience in education, EdTech, or mission-driven organizations is a plus.
Benefits
  • Competitive salary $80-$105k and 401k plan + company matching opportunities.
  • Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, hospital indemnity, HSA, and FSA with dependent care.
  • Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
  • Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
  • Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program marketingproduct marketingcontent operationsenablementlanding pagesguidesdeckstemplatesprogram communicationscalendar management
Soft Skills
communicationproject managementorganizational skillsability to translate complex informationcomfort operating in ambiguitycollaborationattention to detailproblem-solvingadaptabilitystakeholder management