Director, Ambassador Programs
OpenEd
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $80,000 - $115,000 per year
Job Level
About the role
- As OpenEd's first Director of Ambassador Programs, you'll build and scale our state-based ambassador program from the ground up, creating the infrastructure, processes, and relationships that enable our community presence across every state we serve.
- You'll be responsible for recruiting, enabling, and managing ambassadors who represent OpenEd at in-person events and various community touchpoints.
- You'll own the strategic vision for how we show up in communities, develop scalable systems for ambassador management across diverse state requirements, and create the metrics and enablement programs that ensure consistent, high-quality representation of our brand and mission.
- Conduct a comprehensive audit of current community touchpoints, ambassador activities, and in-person event needs across all states where OpenEd operates.
- Design and implement a comprehensive state-by-state ambassador program, including recruitment pipelines, onboarding processes, and ongoing enablement.
- Own end-to-end program management for all community events and in-person touchpoints across states.
Requirements
- 5+ years of experience in community management, field operations, program management, or related roles; ideally in education, EdTech, or mission-driven organizations.
- Proven track record building and scaling programs from scratch across distributed teams or geographic regions.
- Systems thinker: You naturally think about what breaks at scale and build infrastructure that grows with the organization.
- Relationship builder: You inspire and motivate people who aren't your direct reports—contractors, part-time staff, volunteers—and create genuine community.
- Operationally excellent: You sweat the details while keeping strategic vision in focus; nothing falls through the cracks on your watch.
- Comfortable with ambiguity: You thrive when there's no playbook and can create structure from scratch.
- Adaptable & resourceful: You navigate diverse state requirements, unexpected challenges, and shifting priorities with ease.
Benefits
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementprogram managementfield operationsrecruitmentonboarding processesevent managementmetrics developmentinfrastructure buildingscalable systems designaudit processes
Soft Skills
relationship buildingstrategic visionoperational excellenceadaptabilityresourcefulnesssystems thinkingmotivationattention to detailcomfort with ambiguitycommunity engagement