OpenEd.co

Customer Support

• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums about their child’s educational program
• Use OpenEd's help ticketing system to triage and respond to parent requests
• Maintain accurate interaction records, document frequently asked questions, and update databases
• Advise parents/guardians on education program schedules tailored to each child
• Participate in Parent Support team meetings
• Coordinate with team members to provide consistent, up-to-date information across channels
• Liaise with team leads and partner schools on complex situations
• Manage the intervention process and help families succeed
• Administer or assist with daily Q&A and Parent Information Sessions
• Plan or assist with community events
• Identify parent issues proactively and develop strategic solutions

Parent Support Specialist – Customer Service

Teacher

• Review and grade student learning logs, providing timely, actionable feedback
• Work synchronously with students in 1:1, small-group, or large-group settings
• Mentor and tutor students enrolled in assigned courses
• Create engaging lessons, activities, or learning opportunities
• Tailor resources and support to individual student needs
• Identify at-risk students and coordinate appropriate intervention
• Communicate with parents to provide guidance and support
• Attend IEP meetings as needed and collaborate with relevant stakeholders
• Collaborate with other teachers to share expertise and support students across the program
• Support a core group of assigned students while taking on additional program responsibilities based on team and student needs
• Participate in a collaborative, team-oriented environment focused on student success

Parent Support Specialist – Customer Service

Art Teacher