Parent Support Specialist – Customer Service

OpenEd.co

Parent Support Specialist assisting OpenEd families with enrollment, reimbursements, education questions, and community events. Delivering responsive multichannel support for customized learning programs.

Posted 8/4/2026full-timeRemote • Arizona, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Montana, Nevada, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and communication, providing tailored support to parents regarding educational programs. Proficient in managing interactions and documentation while coordinating effectively with team members and stakeholders.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsGoogle Products FamiliarityTicket Management ExperienceDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Interaction ManagementDocumentation ManagementProblem-SolvingEducational Program AdvisingEvent Planning

Soft Skills

KindnessPersonabilityOrganizationPatienceConversational Skills

Tools & Technologies

Help Ticketing SystemCRM SoftwareSmartphoneHigh-Speed InternetWebcam

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Parent SupportIndividualized LearningCommunity EventsFast-Paced EnvironmentPacific Time Zone Availability

About the role

Key responsibilities & impact

Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums about their child’s educational program
Use OpenEd's help ticketing system to triage and respond to parent requests
Maintain accurate interaction records, document frequently asked questions, and update databases
Advise parents/guardians on education program schedules tailored to each child
Participate in Parent Support team meetings
Coordinate with team members to provide consistent, up-to-date information across channels
Liaise with team leads and partner schools on complex situations
Manage the intervention process and help families succeed
Administer or assist with daily Q&A and Parent Information Sessions
Plan or assist with community events
Identify parent issues proactively and develop strategic solutions

Requirements

What you’ll need

Flexible availability during traditional business hours in the Pacific Time Zone
Familiarity with Google products such as Gmail, Calendar, Docs, Forms, and Sheets
Access to a smartphone, high-speed internet, computer, webcam, and headset
Hands-on experience managing tickets or customer interactions in a CRM is a plus
Associate’s degree from an accredited college or university, or related advanced learning experiences
1–3 years of customer service, account management, or marketing experience
Must be eligible to work in the U.S.
Detail-oriented, kind, personable, conversational, helpful, highly organized, and patient
Exceptional verbal and written communication skills
Aptitude to become a program expert
Comfort engaging directly with families and problem-solving in real time
Understanding that every child is unique and benefits from individualized learning
Ability to thrive in a fast-paced environment

Benefits

Comp & perks

$20–$25 per hour base compensation
Remote work arrangement
Equal opportunity employment