OpenCircle

Senior Growth Specialist – Strategist

OpenCircle

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

About the role

  • Operate and evolve calling operations (pre- and post-sale)
  • Support the scaling call operation (current scale expanding) with a focus on first- and second-contact approaches
  • Drive the evolution of scripts/approach using technology (e.g., prompts and data-driven adjustments), ensuring clarity, adherence and consistency
  • Collect day-to-day feedback and learnings to adjust communication, flow and cadence
  • Analyze reasons for conversions and non-conversions, identifying bottlenecks and opportunities
  • Monitor funnel and journey metrics such as registration/activation completeness (e.g., first invoice generated/paid), funnel narrowing and stage drop-offs, delinquency, and customer reactivation
  • Propose and lead journey improvements to increase conversion and retention
  • Receive requests/inputs (e.g., unions, commercial/sales) and deliver them to production with speed and quality
  • Understand briefs, validate with commercial/sales, identify new points and suggest changes
  • Act as a bridge to prevent miscommunication and ensure execution reflects the real business need
  • Interpret and operationalize requests related to conventions/regulations (including union context)
  • Ensure communication and journeys comply with applicable rules and regulations

Requirements

  • Senior-level/Specialist experience in Growth, Digital Marketing, Conversion and/or Customer Experience (CX)
  • Hands-on experience with funnels, customer journeys and conversion metrics (from prospecting through post-sale)
  • Ability to translate briefs into execution and drive adjustments autonomously
  • Detail-oriented, attentive to nuances, proactive (not passive), with an investigative mindset (seek information, validate, propose)
  • Strong communication skills to interface with areas such as sales, marketing and business stakeholders
  • Familiarity with technology applied to operations (e.g., automations, flows, modern tools)
Benefits
  • Hybrid role in São Paulo (3 days in-office and 2 days remote/home office)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
conversion metricscustomer journeysfunnel analysisdata-driven adjustmentsscript developmentjourney improvementscommunication flowcustomer reactivationregistration completenessactivation completeness
Soft Skills
detail-orientedproactiveinvestigative mindsetstrong communicationability to translate briefsattention to nuancescollaborationproblem-solvingadaptabilityleadership