Territory Manager
Raízen
Client Relationship Manager
Opencast | B Corp™
full-time
Posted on:
Location Type: Hybrid
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify and scope new growth opportunities across client accounts and delivery teams
- Build tactical networks with clients and partners to unlock future demand
- Track and report on key client targets, contributing to growth planning
- Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
- Collaborate with Marketing to share project wins, case studies, and promotional activity
- Support bid management for new and existing client work
- Coordination and management of a key client account
- Develop strong, trusted relationships with client stakeholders and partners
- Ensure all client/legal documentation is accurate, up-to-date, and securely stored
- Work on enhancing the overall client experience journey
- Monitor contractual and compliance commitments, highlighting issues where needed
- Represent Opencast’s values in every client interaction
- Support with client issue resolution and escalation management
- Compile impact reports, KPIs, and board-level updates
- Organise and deliver client meetings, team events, and networking sessions
- Work with clients and partners to identify and respond to upcoming demand
- Keep demand pipelines, trackers, and logs up to date
- Support the onboarding of team members with internal and external stakeholders
- Review billing reports and assist with general team queries
- Act as a third-line support contact for people or admin queries when needed
Requirements
- are proactive, very well organised and a good communicator
- are able to develop, maintain, and grow relationships/partnerships
- have an eye for accuracy and a strong focus on goals and outcomes
- have a positive approach to change and improvement
- are a team player
- are professional and committed to doing the right thing
Benefits
- A competitive pension
- health cash plan
- share options
- discretionary bonus
- Flexible hours
- 25 days' holiday
- Generous training budget
- People to support you every step of the way
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
proactivewell organisedgood communicatorrelationship buildingaccuracygoal-orientedpositive approach to changeteam playerprofessionalismcommitment
