Opencast | B Corp™

Account Manager

• Identify and scope new growth opportunities across client accounts and delivery teams
• Build tactical networks with clients and partners to unlock future demand
• Track and report on key client targets, contributing to growth planning
• Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
• Collaborate with Marketing to share project wins, case studies, and promotional activity
• Support bid management for new and existing client work
• Coordination and management of a key client account
• Develop strong, trusted relationships with client stakeholders and partners
• Ensure all client/legal documentation is accurate, up-to-date, and securely stored
• Work on enhancing the overall client experience journey
• Monitor contractual and compliance commitments, highlighting issues where needed
• Represent Opencast’s values in every client interaction
• Support with client issue resolution and escalation management
• Compile impact reports, KPIs, and board-level updates
• Organise and deliver client meetings, team events, and networking sessions
• Work with clients and partners to identify and respond to upcoming demand
• Keep demand pipelines, trackers, and logs up to date
• Support the onboarding of team members with internal and external stakeholders
• Review billing reports and assist with general team queries
• Act as a third-line support contact for people or admin queries when needed

Client Relationship Manager

People Operations

• Provide vital support to the People team
• Maintain accurate employee records
• Assist with onboarding and offboarding administration
• Ensure documents and systems are kept up to date
• Signpost employees to the right information

People Administrator – 9 Month FTC

Backend Engineer

• Use experience of defining and implementing software architectures using patterns and best-practice approaches to define detailed designs
• Collaborate with colleagues and take solutions through architecture governance and contribute to evolution of assurance processes
• Lead and guide delivery teams to bring design to life
• Ensure work complies with Opencast's quality, environmental, and information security policies and applicable customer policies, standards, and procedures
• Break down architectures into implemented components that deliver business outcomes and address stakeholder needs
• Develop and present proposals from a case study and problem statement during interview (if successful)
• Travel across the UK as part of work; split time between HQ, hub locations, client site or home

Technical Architect – Senior Consultant

Business Analyst

• Work with clients to help them achieve their business goals
• Collaborate with developers, user researchers and other disciplines to solve complex problems
• Create relationships with stakeholders and translate needs into project requirements
• Ensure work complies with Opencast quality, environmental, and information security policies and applicable customer policies and standards
• Plan and manage own workload to achieve project objectives
• Share knowledge and best practice with colleagues and contribute to team ways of working
• Potentially take a leadership role on projects (suitable for Senior Business Analyst)

Business Analyst – Consultant

• Lead business analysis activities within projects and be responsible for planning and achieving deliverables for our clients
• Provide expert advice to our consultants and contribute towards building the BA community at Opencast
• Ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client
• Split working time between multiple locations, including HQ and hub locations, client site or home, with regular travel
• Build relationships with stakeholders to elicit and manage requirements and facilitate the path to delivery
• Coach junior members and delegate and manage tasks of others
• Shape requirements management approach, including methodology, tools, and processes to enable successful delivery

Senior Consultant – Business Analyst

Full-stack Engineer

• Deliver upkeep of the team’s backlog
• Collaborate with the team's testing effort
• Lead on the implementation of user stories
• Embrace mobbing, pairing, and pair programming
• Work with clients and key stakeholders to deliver improved ways of working
• Contribute to Opencast’s communities of practice and multi-disciplinary teams
• Deliver GDS-standard digital services and support agile transformation
• Ensure work complies with Opencast and customer policies, standards and procedures
• Split time across HQ, hub locations, client sites and home; travel as required

Software Developer, Consultant

User Researcher

• Opencast: growing tech consultancy creating user-centred solutions for government and business
• Conduct research to support development of user-centred services
• Work closely with Service Designers, Content Designers, and Interaction Designers to solve complex problems
• Ensure work complies with Opencast quality, environmental and information security policies and client standards
• Split working time between HQ, hub locations, client site and home; travel is required
• May suit Senior User Researcher if taking leadership and supporting junior colleagues