OpenAI

Technical Deployment Lead, Forward Deployed Engineering

OpenAI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $198,000 - $335,000 per year

Job Level

Senior

About the role

  • Own the technical delivery plan for multiple interdependent work streams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
  • Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.
  • Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.
  • Partner with Product and Research so platform components and research work streams land in time to support deployment goals.
  • Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.
  • Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.

Requirements

  • Bring 7+ years of customer‑facing technical delivery leadership.
  • Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.
  • Excel in high ambiguity environments. Know how to simplify complex and dynamic work.
  • Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.
  • Think strategically and pattern-match. Able to step back from execution detail, recognize broader trends across deployments, and connect customer needs to scalable, reusable solutions.
  • Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs.
  • Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls.
  • You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution.
  • Have expertise in at least one major sector (e.g., healthcare, energy, financial services, semiconductors, IT) to elevate solution framing and credibility.
Benefits
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical delivery leadershipAI systemsLLM systemssolution patternsintegration basicsproduction deploymentsKPI measurementchange managementworkflow mappingarchitecture sketching
Soft Skills
customer-facingstrategic thinkingpattern matchingexecutive presencedecision makingsimplifying complexityadaptabilitycommunicationleadershipcollaboration