Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding.
Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows).
Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition—minimizing manual steps while maximizing correctness and traceability.
Improve accuracy and timeliness of provisioning, billing, and invoicing—reducing manual intervention and operational load through automation, validation, and reconciliations.
Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight.
Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows.
Drive clarity across ambiguous problem spaces and evolving product offerings; create frameworks and abstractions that scale as OpenAI’s commercial footprint expands.
Set high engineering standards via technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement.
Bring strong leadership: teach and level up engineers, recruit and retain talent, manage stakeholders, and scope work to balance customer needs with realistic deliverables.

Requirements

Have 7+ years of professional software engineering experience, including 3+ years leading engineers or managing teams.
Have experience integrating revenue platforms (e.g., CPQ, billing, invoicing, revenue recognition, entitlement systems).
Have built or operated complex commerce / SaaS ordering systems.
Are strong in systems design, data modeling, and building reliable distributed services and workflows.
Have experience in domains where correctness, auditability, and reconciliation are essential (e.g., payments, ERP/finance systems, invoicing/revenue recognition).
Can lead (or effectively partner on) customer-facing billing experiences with a focus on clarity, accessibility, and trust.
Care deeply about operational excellence and building systems that are observable, predictable, and resilient.
Communicate clearly, build trust, and lead with context rather than control; you’re energized by close cross-functional partnership.

Benefits

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software engineeringsystems designdata modelingautomationworkflow managementdistributed servicesrevenue recognitionbilling systemsinvoicing systemsentitlement systems

Soft Skills

leadershipmentoringcommunicationcross-functional collaborationproblem-solvingoperational excellencetrust-buildingclaritycustomer focuscontinuous improvement