Open Web Technology (OWT)

Manager

• Transformation and industrialization of customer support for the software solutions we develop and operate
• Continuous improvement of operational efficiency, service quality, and customer experience in a highly technical environment
• Structuring and standardizing support processes to ensure consistency, quality, and scalability
• Establishment of a governance framework (SLAs, KPIs, knowledge management)
• Identifying and implementing levers for continuous improvement and automation
• Leading and developing the support team; close collaboration with development, project, and infrastructure teams
• Supporting change management and fostering a culture of service excellence
• Handling complex incidents, performing root-cause analyses, and contributing to code fixes or optimizations
• Monitoring application performance, reliability, and security

Software Support Manager

• Transformation and industrialization of customer support for the software solutions we develop and operate
• Continuous improvement of operational efficiency, service quality, and customer experience while managing high technical complexity
• Structuring and standardizing support processes to ensure consistency, quality, and scalability
• Establishing a governance framework (SLAs, KPIs, knowledge management)
• Identifying and implementing levers for continuous improvement and automation
• Leading and developing the support team; close collaboration with development, project, and infrastructure teams
• Driving change management and fostering a culture of service excellence
• Handling complex incidents, performing root cause analyses, and contributing to code fixes or optimizations
• Monitoring application performance, reliability, and security

• You will be the primary technical point of contact for our clients
• Analyze, reproduce, and resolve application incidents
• Identify root causes of technical issues
• Contribute code to solutions, including fixes and optimizations
• Monitor applications and produce regular reports
• Maintain technical documentation and enrich the knowledge base
• Work closely with project teams
• Opportunity to progress into a Lead role

Architect

• You design scalable, secure software solutions that meet both technical and business requirements.
• You lead the implementation of complex projects from concept to deployment, ensuring deadlines and client requirements are met.
• You oversee the entire software lifecycle — from architecture through development to deployment.
• You work closely with developers, product managers and QA teams to ensure smooth processes.
• You use cloud platforms (Azure, AWS), containerization (Docker, Kubernetes) and implement CI/CD pipelines.
• You deploy data platforms (e.g., Snowflake, Databricks) and visualization tools (Grafana, Power BI, Tableau) to support analytics.
• You act as the interface between technical teams and stakeholders, ensuring alignment between technology and business needs.

Principal Architect

Backend Engineer

• You develop robust and secure software solutions in Java and Angular that meet technical and business requirements.
• You work closely with developers, project managers and architects to design top-quality web applications for innovative and diverse projects.
• You oversee the entire development process — from conception and development through deployment — and ensure that best practices are followed.
• You use cloud platforms (Azure, AWS), employ containerization technologies such as Docker and Kubernetes, and implement CI/CD pipelines for automated delivery.
• You implement security concepts and ensure that authentication and authorization mechanisms are implemented according to modern standards (OAuth2, OpenID, JWT).

Senior Java, Angular Developer

Product Designer

• Vous concevez des expériences numériques centrées sur l’utilisateur, intuitives et ayant un impact positif sur la vie des utilisateurs dans divers secteurs.
• Vous transformez les besoins des utilisateurs et des parties prenantes en interfaces claires en utilisant le design thinking.
• Vous réalisez des recherches utilisateurs en menant des entretiens, des tests d’utilisabilité et des enquêtes lors des phases de découverte et de validation.
• Vous créez des prototypes pour illustrer les concepts et soutenez les développeurs dans leur mise en œuvre.
• Créez et maintenez des bibliothèques de composants et des systèmes de design pour garantir la qualité et la cohérence des interfaces.

Software Support Manager

Software Support Manager

Software Support Manager

Principal Architect

Senior Java, Angular Developer

UX/UI Designer