Resolve incidents, monitor software and infrastructure, and provide timely feedback and resolution to clients.
Work with clients on issues that are occurring, drive the team to the root cause, and find a solution to not recur in the future.
Work independently with customers, users, and external and internal resources, both functional and technical to define concepts and solutions.
Determine the root cause of an issue, document resolution for further review, and provide training material.
Provide clear and concise documentation.
Will be required to work on-call rotations which include nights and weekends as an escalation point.
Monitor the incident queue and resolve incidents. Continue to learn new skills and stay current with the technology used in the industry.

Requirements

Bachelor’s degree in computer science, software engineering, MIS, or 3+ years equivalent experience.
3+ years’ experience with JDA/Blue Yonder WMS/WLM configuration and customer development.
3+ years’ experience with JDA/Blue Yonder development tools including MOCA tracing and components, MS SQL Database Server, Integrator, and Reporting.
Solid knowledge of warehouse operations.
Strong customer service skills required.
Experience with SQL and writing complex queries.
Experience with MS Windows operating systems.
Experience with Java, JavaScript, and Python is a plus.
Experience with Oracle Database is a plus.
Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus.

Benefits

Health, Dental, Vision, Life & Disability Insurance
incentive compensation
retirement savings plan with company match
flexible and fun work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JDA/Blue Yonder WMSJDA/Blue Yonder WLMMOCA tracingMS SQL Database ServerSQLJavaJavaScriptPythonOracle DatabaseKörber WMS

Soft Skills

customer serviceproblem-solvingdocumentationcommunicationindependent workteam collaborationtraining material developmentincident resolutionfeedback provisionroot cause analysis