Open Sky Group

Supply Chain

• Participate in solution design and analysis along with the implementation project team.
• Share best practices and provide guidance to clients throughout duration of the project.
• Produce a detailed functional design document to match client requirements.
• Co-implement the configuration of the solution.
• Guide client through system implementation of additional functionality.
• Prioritize issues and projects.
• Identify clients’ problems, opportunities and risks.
• Gather and analyze relevant data.
• Conduct client interviews and facility visits.
• Work with clients to implement solutions.
• Participate and lead, when needed, project meetings with clients.
• Participate in internal projects as required.
• Participate in pre-sales activities as needed.
• Participate in industry and marketing activities as needed.
• Stay current with industry trends and best practices.

Supply Chain Consultant – Manhattan Labor Management

Support Engineer

• Resolve incidents, monitor software and infrastructure, and provide timely feedback and resolution to clients.
• Work with clients on issues that are occurring, drive the team to the root cause, and find a solution to not recur in the future.
• Work independently with customers, users, and external and internal resources, both functional and technical to define concepts and solutions.
• Determine the root cause of an issue, document resolution for further review, and provide training material.
• Provide clear and concise documentation.
• Will be required to work on-call rotations which include nights and weekends as an escalation point.
• Monitor the incident queue and resolve incidents. Continue to learn new skills and stay current with the technology used in the industry.

Support Analyst

• Monitor the incident queue and resolve incidents
• Escalate support incidents when appropriate
• Determine root cause and document resolution or training material
• Identify proactive opportunities and escalate to the Lead Analyst or manager
• Implement proactive solutions as directed by manager
• Provide clear and concise documentation
• Coach, train and mentor other analysts
• Support Lead Analysts, as requested
• On-call rotation to include nights and weekends
• Continue to learn new skills and stay current with technology used in the industry

Senior Support Analyst

Client Services Representative

• A VP, Client Services is responsible for the commercial success, delivery excellence, and strategic growth of assigned accounts and practice area.
• Each VP operates as an entrepreneurial leader— owning client relationships, revenue, delivery outcomes, and practice development.
• This role blends enterprise account leadership, consultative selling, and deep supply chain execution expertise.
• Serve as both a strategic advisor to clients and a team or practice leader who shapes methodologies, talent strategy, and market expansion.
• Oversee end‑to‑end delivery of large‑scale WMS, TMS, labor management, Advisory and automation programs across the assigned portfolio of business.