Open Sky Group

Client Services Representative

• A VP, Client Services is responsible for the commercial success, delivery excellence, and strategic growth of assigned accounts and practice area.
• Each VP operates as an entrepreneurial leader— owning client relationships, revenue, delivery outcomes, and practice development.
• This role blends enterprise account leadership, consultative selling, and deep supply chain execution expertise.
• Serve as both a strategic advisor to clients and a team or practice leader who shapes methodologies, talent strategy, and market expansion.
• Oversee end‑to‑end delivery of large‑scale WMS, TMS, labor management, Advisory and automation programs across the assigned portfolio of business.

VP, Client Services

Solutions Engineer

• responsible for the overall design of the application and mapping clients' technical and business requirements.
• work alongside the Supply Chain Consultant and other supporting team members to deliver a complete solution for the client.

Solutions Architect, Blue Yonder WMS

Supply Chain

• Conduct client interviews via phone or onsite.
• Work directly with clients to understand their business and make recommendations for improvement in the area of their business.
• Share best practices and provide guidance to clients throughout the duration of the project.
• Produce a detailed functional design document to match client requirements.
• Guide client through system implementation, and identify any problems, opportunities, and risks.
• Responsible for training clients after the implementation.
• Responsible for the final checklist in the implementation process and ensuring completion of client documentation.
• Ability to manage multiple projects of varying scope to successful completion.
• Communicate with both internal and external clients regarding the status of a project.
• Participate and/or lead project meetings.
• Will work with clients after implementation to provide support and ensure issues are addressed.
• Train the client's team and provide knowledge transfer in the operation of modified software.
• Participate in pre-sales activities and meetings as necessary.
• Participate in industry and marketing activities as necessary.

VP, Client Services

Solutions Architect, Blue Yonder WMS

Supply Chain Consultant, Blue Yonder WMS