Open Farm Pet

Senior Director, eCommerce

Open Farm Pet

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own daily operations of the ecommerce website, ensuring site stability, speed, conversion performance, and seamless customer experience.
  • Act as the primary business owner of the site, accountable for uptime, releases, QA, and ongoing optimization.
  • Partner with Marketing, Retention, CX, and Operations to support acquisition, onboarding, and repeat purchase behavior.
  • Lead ecommerce strategy through the lens of subscription economics and customer lifetime value.
  • Own and optimize the end-to-end customer lifecycle from acquisition through retention and reactivation.
  • Serve as the business owner for Shopify and key integrations.
  • Own the ecommerce technology roadmap and backlog.
  • Manage and oversee external tech production and development agencies.
  • Partner with CRM teams to align site behavior with lifecycle strategies.
  • Leverage Looker and analytics tools to monitor performance and subscription cohorts.
  • Ensure data accuracy across ecommerce and analytics platforms.
  • Act as the connective tissue between Marketing, CRM, Analytics, and Technology.
  • Communicate priorities and performance clearly to senior leadership.

Requirements

  • 10+ years of ecommerce experience with senior-level ownership of a DTC website
  • Proven experience in a subscription-led ecommerce business
  • Deep understanding of customer lifecycle, LTV, and retention strategy
  • Hands-on experience with Shopify, CRM platforms, and ecommerce integrations
  • Strong working knowledge of Looker or equivalent analytics tools
  • Experience owning a tech roadmap and managing external agencies
Benefits
  • An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company alongside thoughtful and passionate individuals.
  • Competitive compensation and a full suite of benefits, including a monthly pet feeding program for someone who loves to keep their pet well-fed year-round.
  • Great office culture (with numerous adorable pets!) where your pet interrupting a video call or meeting is the norm.
  • Comprehensive healthcare coverage and RRSP plans with company match.
  • Discounted food, apparel, and insurance for your furry family members.
  • PTO plus company-wide wellness and personal days to support your well-being.
  • Volunteer days to give back to our community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ecommercesubscription economicscustomer lifetime valuedata accuracytech roadmap management
Soft Skills
leadershipcommunicationcollaborationstrategic thinking