Opción YO

Customer Support

• Contact customers via chat, calls, voice messages and email to manage collections.
• Follow up on outstanding payments and payment agreements.
• Provide clear information about account status, due dates and payment methods.
• Log each interaction in the system and keep the database up to date.
• Resolve inquiries related to billing and payments.
• Escalate cases when necessary while maintaining professional and empathetic communication.
• Meet the company's collection recovery targets.

Customer Support, Collections

QA Engineer

• Design, plan, and maintain manual and automated test plans for web and mobile platforms.
• Ensure system stability by performing regression testing before each production deployment.
• Validate the correct functioning of REST APIs, databases, and key integrations within our ecosystem.
• Develop automation scripts for critical flows and integrate them into the CI/CD pipeline to optimize delivery times.
• Document and track bugs thoroughly, collaborating with development on root-cause analysis.
• Standardize quality criteria (such as acceptance criteria and the Definition of Done) together with the technology team.

Marketing

• Actively prospect creators on Instagram, YouTube, and other relevant platforms
• Evaluate profiles based on metrics such as engagement, audience quality, content consistency, and conversion potential
• Execute personalized, scalable outreach
• Manage the recruitment funnel: identification, contact, evaluation, and approval
• Build and maintain a segmented influencer database
• Detect trends, formats, and new profiles with high potential
• Measure and optimize response, approval, and activation rates

Customer Support, Collections

QA Engineer

Marketing Assistant