Opción YO

Customer Success Manager

• Support the daily operation of the CRM system, ensuring proper use, timely updates, review of information and metrics, and provide basic support to internal teams
• Assist with basic configuration and maintenance of workflows within the CRM
• Report incidents or errors to the area manager
• Assist in the creation and updating of user manuals and guides
• Support data upload, validation, and cleansing within the system
• Collaborate on the implementation of CRM improvements or updates under supervision
• Assist in reviewing support tickets or cases to ensure they are recorded correctly
• Collaborate in preparing basic reports for the Client Success team

CRM Assistant

Analyst

• Identificar y atraer a los mejores talentos que se alineen con nuestra visión y valores.
• Ser la fuerza impulsora detrás de nuestro proceso de reclutamiento.

Analista de Búsqueda y Selección

Social Media Manager

• Execute and distribute content
• Implement the content calendar on Instagram, TikTok, LinkedIn, and YouTube
• Adapt content to various formats (reels, carousels, clips, lives, interviews)
• Ensure consistency in tone, narrative, and quality across all posts
• Monitor the performance of content and channels
• Identify what works and what doesn’t, and adjust based on data
• Optimize formats, copy, and distribution to improve results
• Implement lead-capture actions from content
• Execute and optimize funnels related to webinars and masterclasses
• Transform long-form content into short pieces focused on reach and conversion
• Manage audience interaction (comments, messages, mentions)
• Identify engagement and conversion opportunities
• Gather relevant insights from the community
• Support the production and execution of webinars and masterclasses
• Prepare promotional assets and supporting materials
• Ensure the reuse/repurposing of content across social media and other channels

Social Media Specialist, Content & Growth

Influencer Marketing

• Actively prospect creators on Instagram, YouTube and other relevant platforms.
• Evaluate profiles based on metrics such as engagement, audience quality, content consistency and conversion potential.
• Execute personalized and scalable outreach.
• Manage the recruitment funnel: identification, contact, evaluation and approval.
• Build and maintain a segmented influencer database.
• Identify trends, formats and new creators with high potential.
• Measure and optimize response, approval and activation rates.

CRM Assistant

Analista de Búsqueda y Selección

Social Media Specialist, Content & Growth

Influencer Sourcing Analyst