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Customer Support, Collections
Opción YOCustomer Support Agent managing collections operations remotely. Engaging with clients through various communication channels for effective debt recovery while maintaining records and performance objectives.
About the role
Key responsibilities & impact- Contact customers via chat, calls, voice messages and email to manage collections.
- Follow up on outstanding payments and payment agreements.
- Provide clear information about account status, due dates and payment methods.
- Log each interaction in the system and keep the database up to date.
- Resolve inquiries related to billing and payments.
- Escalate cases when necessary while maintaining professional and empathetic communication.
- Meet the company's collection recovery targets.
Requirements
What you’ll need- Minimum 1 year of experience in collections management and customer service.
- Previous experience in a Call Center or remote customer support role.
- Objection-handling skills and negotiation ability.
- Experience managing customer portfolios, following up on payments and sending due-date reminders.
- Excellent oral and written communication skills in Spanish.
- Written and spoken English is a plus.
- Strong proficiency with technology tools (CRM, electronic calendars, payment platforms, video conferencing).
- Organized, detail-oriented profile with the ability to work under targets.
Benefits
Comp & perks- Collaborative work environment focused on professional development.
- Ongoing training in collections management and customer service.
- Opportunities for growth within administrative and financial areas.
- 100% remote work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Collections ManagementCustomer Portfolio ManagementPayment Follow-UpDue-Date RemindersBilling Inquiry Resolution
Soft Skills
Empathetic CommunicationOrganizational SkillsDetail-Oriented