Guest Service Manager
Opal Hotels Group
full-time
Posted on:
Location Type: Office
Location: Mooresville • North Carolina • United States
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About the role
- Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
- Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Serve and build relationships with guests – ask for their feedback and show them hospitality.
- Represent and build the hotel’s online reputation on review sites.
- Communicate daily activity and guest feedback with all other hotel department managers.
- Motivate, coach / mentor, and train front of the house team members, set goals and hold team members accountable.
- Analyze financials to drive revenues and occupancy, future profitability and maximum return on investment.
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Requirements
- High school diploma or higher-level education
- 2 years hotel front office experience with 1 year of supervisory experience preferred
- Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum 5 days per week).
- Must speak fluent English (other languages preferred)
Benefits
- Be the hotel champion for attaining loyalty enrollment goals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipself-motivationteam buildingcommunicationcoachingmentoringgoal settingaccountabilityguest relationship managementfeedback solicitation
Certifications
high school diplomasupervisory experience