Opal Hotels Group

Operations

• Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service
• Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
• Serve and build relationships with guests – ask for their feedback and show them hospitality
• Represent and build the hotel’s online reputation on review sites
• Communicate daily activity and guest feedback with all other hotel department managers
• Motivate, coach / mentor, and train team members, set goals and hold team members accountable
• Develop programs and initiatives to increase team engagement that are aligned with the service philosophy
• Oversee HR related actions in accordance with rules and policies, includes active participation in team member recruitment and on-boarding
• Effectively manage and control all operational expenses, including front desk, breakfast area, labor, overtime, food and market, supplies, etc.

Operations Manager

Auditor

• Perform all regular Front Office duties
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Set the hotel up for success by anticipating the coming day’s guest and operational needs.
• Compile and enter data from Front Office Room Inspection forms.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Perform pre-Breakfast duties and responsibilities.
• Perform other duties as assigned. May also serve as manager on duty or breakfast host.
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Prepare guest bills for next-day checkouts and process reservation cards
• Facilitate the deposit of guests’ valuables in hotel safe
• Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
• Prepare and transmit payroll information and statistics.
• Prepare and distribute the Daily Flash Report.
• Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards
• Accounts Payable; Invoice Entry
• Accounts Receivable and direct billing
• End of day statistics
• Labor Management entry
• Daily Flash Report
• Competition Research
• Market Research for lead generation
• Operations statistics report – labor cost/room, etc
• Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
• Audit and balance reports from the day shifts
• Run EOD computer functions so they are complete by the end of the shift
• Balance cash drawers and record receipts

Night Auditor

Revenue Operations

• Lead revenue management efforts across assigned portfolio of hotels with a focus on pricing, forecasting, and channel management with the aim of optimizing gross operating profit.
• Implement and manage revenue management systems (RMS), tools, and SOPs aligned with brand and Opal standards.
• Analyze historical, current, and future demand to forecast occupancy and revenues.
• Drive the execution of pricing strategies, including BAR rates, group and transient segmentation strategies.
• Lead and facilitate weekly revenue strategy calls with each hotel’s leadership team.
• Develop and maintain 30-60-90-day rolling forecast models for each hotel and align with operations and sales teams.
• Monitor and respond to benchmark performance and market trends to identify growth opportunities.
• Collaborate with sales and marketing team members to support demand generation initiatives that complement revenue strategies.
• Ensure effective inventory management strategies, rate parity, and distribution optimization across all channels.
• Provide training, tools, and mentorship to on-property teams to reinforce revenue management culture.
• Assist with forecasting, budgeting, and strategic planning for revenue components of each hotel's business plan.
• Ensure hotels are in compliance with brand revenue initiatives and Opal’s internal revenue standards.
• Support Corporate Director of Sales, Marketing & Revenue Management and Opal leadership with ad hoc reporting and strategic analysis as required.

Opal Hotels Group

Operations Manager

Night Auditor

Revenue Manager

Revenue Manager