Opal Hotels Group

Manager

• Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
• Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Represent and build the hotel’s online reputation on review sites.
• Communicate daily activity and guest feedback with all other hotel department managers.
• Motivate, coach / mentor, and train front of the house team members, set goals and hold team members accountable.
• Analyze financials to drive revenues and occupancy, future profitability and maximum return on investment.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Guest Service Manager

Auditor

• Perform all regular Front Office duties
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Compile and enter data from Front Office Room Inspection forms.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Conduct the Night Audit in accordance with the Opal standards

Night Auditor

Sales

• Prepare and implement the hotel’s annual Sales and Marketing plan.
• Make sales calls to key accounts and potential clients.
• Routinely greet guests around the hotel to build relationships and rapport and generate leads.
• Aggressively pursue revenue opportunities by effectively prioritizing each.
• Use distribution channels and technology platforms to drive revenue and maximize market share.
• Act as a public relations representative and ambassador to raise awareness of hotels and brands in the local community.
• Train colleagues on sales skills so that every associate is an extension of the sales team.

Director of Sales

• Perform all regular Front Office duties
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Compile and enter data from Front Office Room Inspection forms.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Perform pre-Breakfast duties and responsibilities.
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Prepare guest bills for next-day checkouts and process reservation cards
• Facilitate the deposit of guests’ valuables in hotel safe
• Conduct the Night Audit in accordance with the Opal standards

Engineer

• As a Chief Engineer, you’ll ensure all aspects of the hotel’s engineering are kept to the very best standards and in line with all relevant health and safety regulations and procedures.
• From simple repairs to forward-thinking for the next day.
• Carry out a preventive maintenance program to ensure the hotel is maintained and in service for guests (i.e., lighting, refrigeration, heating, air-conditioning, water treatment systems, pools, etc.).
• Perform preventative maintenance, repairs or make recommendations for repairs, of all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment.
• Prioritize and complete work orders from guests and hotel team members.
• Respond to and attend to guest repair requests.

Chief Engineer

• Ensure all aspects of the hotel’s engineering are kept to the very best standards
• Carry out a preventive maintenance program to ensure the hotel is maintained and in service for guests
• Perform preventative maintenance, repairs or make recommendations for repairs of all mechanical/electrical, HVAC, refrigeration, and plumbing systems
• Maintain a clean and organized environment in the maintenance room
• Cleaning and maintenance of the parking lot and walkways
• Ensure the hotel meets/exceeds Opal and Brand quality standards for property condition
• Prioritize and complete work orders from guests and hotel team members
• Respond to and attend to guest repair requests once received