Opal

Technical Customer Success

• Create best-in-class practices for Opal’s pre and post sales motions
• Effectively hire technical account managers, success leaders, forward deployed engineers, etc.
• Work across the stack from IC to VP until the right team is in place
• Contribute to the ever-evolving culture and vibes at an early stage startup

VP of Customer Success Engineering

Engineering Manager

• This role is all about balancing: balancing priorities, finding the right balance between structure and speed, knowing when to apply a short-term fix versus something more durable, and balancing those unique engineers personalities
• This role is all about saying yes: yes to speed, yes to crazy ideas, yes to team bonding, yes to coding one day and helping your IC through heartbreak the next day
• This role is also all about saying no: our engineers need to be (appropriately) insulated from the never-ending requests

• Rebuild customer success practices
• Serve as first line of technical defense
• Own customer base health: renewals, retention, and proactive engagement
• Collaborate with product and engineering teams
• Guide customers from onboarding to advocacy

Technical Customer Success Manager

Solutions Engineer

The Role: As a Senior Solutions Engineer, you'll sit at the intersection of product, customer, and sales 02 helping prospective customers understand the technical value and feasibility of Opal01s platform. You01l be responsible for guiding prospective customers through the technical value and feasibility of Opal01s platform, leveraging your deep technical expertise to influence decisions and shape long-term partnerships. You will work closely with product, sales, and engineering teams to ensure our solution meets customer needs while driving business value. Your leadership will be key in testing and refining product-market fit, and ultimately driving customer success.
• Guide technical evaluations: Architect and oversee Proof-of-Value (POV) engagements, ensuring customers can effectively assess how Opal integrates into their enterprise environment and addresses their unique needs.
• Translate needs to impact: Translate complex customer use cases and security objectives into actionable solutions, advising on best practices for seamless implementation while maximizing value.
• Build deep customer trust: Act as a senior technical advisor, balancing strategic thought leadership with hands-on guidance to address technical challenges and foster long-term trust.
• Partner with sales: Partner with sales teams to drive deal progress, engage key stakeholders, and ensure alignment between technical solutions and business outcomes.
• Bridge product and market: Capture and synthesize customer feedback and pain points, and partner with Product Development and Engineering (PDE) to influence roadmap decisions and prioritize market-relevant features.
• Advocate for tradeoffs: Lead nuanced discussions around customer-specific needs and product design tradeoffs, helping Opal remain scalable while meeting enterprise demands.
• Why Join Opal: Work with sharp, thoughtful teammates building something meaningful from the ground up. Shape the future of a rapidly evolving category, defining new standards in enterprise security and access management. Thrive in a culture of trust, autonomy, and high standards.

VP of Customer Success Engineering

Engineering Manager

Technical Customer Success Manager

Senior Solutions Engineer, IAM