Ooma, Inc.

Customer Support

• Process sales orders accurately and in a timely manner
• Perform order entry and related administrative tasks
• Handle 20 or more telephone orders per day with confidence and professionalism
• Provide troubleshooting assistance for customer orders, account status inquiries, and related issues
• Supply data, reports, and guidance to support the sales team’s success
• Stay informed on new product and feature launches and help ensure the sales team is aligned
• Review pending orders and customer-specific requests to deliver an excellent customer experience

Sales Support Specialist – French Speaker