Ooma, Inc.

Infrastructure Engineer

• Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability
• Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments
• Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability
• Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems
• Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience
• Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments
• Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations
• Reduce manual processes and improve consistency across deployments and operational workflows
• Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements
• Act as a technical bridge to drive successful delivery of cross-functional initiatives
• Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability
• Drive continuous improvement across infrastructure design, operations, and documentation
• Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency
• Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.

Principal Infrastructure Engineer

Network Operations

• Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers
• Assist in developing and maintaining project plans, including milestones, deliverables, and timelines
• Track project progress, identify risks, and escalate issues or blockers in a timely manner
• Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams
• Help translate technical requirements and constraints into clear, actionable project tasks
• Partner with Engineering and Program Management to support requirement gathering and timeline development
• Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools
• Facilitate team communication, meetings, and status updates to ensure alignment
• Contribute to continuous improvement of project processes and team workflows
• Develop new and innovative ways to utilize AI within the project management team

Associate Network Operations Project Manager

Network Engineer

• Ensure the stability, security, and performance of the production network through proactive monitoring and maintenance
• Troubleshoot and resolve network issues efficiently, minimizing impact to business-critical services
• Manage and maintain on-premises infrastructure, including switches, routers, firewalls, and load balancers
• Design, implement, and evolve scalable network architectures to support new initiatives and growth
• Monitor network performance, availability, and capacity, identifying and driving improvements
• Develop and implement automation to enhance operational efficiency, reliability, and scalability
• Design, test, and manage network security strategies (e.g., DDoS mitigation, failover, disaster recovery)
• Collaborate cross-functionally and mentor team members, sharing best practices and technical expertise
• Maintain accurate technical documentation and recommend improvements to optimize network performance and capacity

Principal Infrastructure Engineer

Associate Network Operations Project Manager

Senior Network Engineer