Customer Success Associate
Onyx Odds
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $70,000 - $110,000 per year
About the role
- Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels
- You will help lead and oversee our growing customer support team.
- Onboard new users and guide them through the platform's features
- Troubleshoot issues and escalate technical problems when necessary
- Gather user feedback and share insights with the product team to drive improvements
- Build relationships with our community and help foster engagement
- Contribute to help documentation, FAQs, and other support resources
- Identify opportunities to improve the customer experience and take initiative to implement solutions
- Identify customer pain points or issues and quickly relay them to the team
Requirements
- Previous experience in customer support, customer success, or community management
- Familiarity with sports betting, fantasy sports, or prediction platforms
- Experience with support tools such as Zendesk, Intercom, or similar platforms
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportleadershipcommunicationproblem-solvingrelationship buildinginitiativeuser onboardingfeedback gatheringcommunity engagementcustomer experience improvement