Technical Product Support Engineer, Level 3
Onto Innovation
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $83,360 - $125,040 per year
About the role
- Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
- Develop and effectively communicate with internal and external customers on plans of action and results
- Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
- Provide on the job training to Field Service Engineers
- Provide support of documentation development and qualification criteria during New Product Introduction
Requirements
- Proficient in Microsoft Office products
- Familiar with PC's and have a strong troubleshooting background
- Ability to travel both domestically and internationally and have a current Visa or entry permission
- Minimum 5 years of experience in Field Support Service
- Bachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred.
- Outstanding verbal and written communication skills necessary
Benefits
- health, dental, and vision coverage
- life and disability insurance
- PTO
- 401(k) with employer match
- access to Employee Stock Purchase Program (ESPP)
- wellness initiatives
- cutting-edge tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportdocumentation developmentNew Product IntroductionField Support ServiceengineeringPhysics
Soft Skills
communicationcustomer servicetrainingproblem-solving