Onto Innovation

Technical Support Engineer, Level 3

Onto Innovation

full-time

Posted on:

Location Type: Office

Location: Hsinchu • Taiwan

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About the role

  • Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
  • Develop and effectively communicate with internal and external customers on plans of action and results
  • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
  • Provide on the job training to Field Service Engineers
  • Provide Field Service input to New Product Development through design reviews and testing
  • Provide support of documentation development and qualification criteria during New Product Introduction
  • Provide occasional support of field service activities in a field service engineer capacity
  • Must be able to remain in a stationary position for lengthy periods of time
  • Constantly positions self to access serviceable areas in a cleanroom environment
  • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Requirements

  • Proficient in Microsoft Office products
  • Familiar with PC's and have a strong troubleshooting background
  • Ability to travel both domestically and internationally and have a current Visa or entry permission
  • 50% travel required
  • Minimum 5 years of experience in Field Support Service
  • BS in an electronics discipline or equivalent military experience in a technical field
  • Outstanding verbal and written communication skills necessary
Benefits
  • health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • health & wellness initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware supporttroubleshootingdocumentation developmentNew Product Introductiondesign reviewsfield service activitiescleanroom environmenttechnical field experienceMicrosoft Officeelectronics discipline
Soft Skills
communication skillscustomer servicetrainingproblem-solvingteam collaborationfeedback provisionplanningadaptabilityattention to detailorganizational skills