Onto Innovation

Field Service Engineer

Onto Innovation

full-time

Posted on:

Location Type: Office

Location: Tainan • Taiwan

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Linux

About the role

  • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation
  • Checks out and approves operational quality of system equipment versus Nanometrics specifications
  • May instruct customers in the operation of the system
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
  • This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking
  • Uses professional concepts; applies company policies and procedures to resolve a variety of issues

Requirements

  • BS in Mechanical Engineering, Electronics Engineering, or Engineering Science related.
  • Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience
  • Requires more than 50% and up to 75% of travel
  • Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus
  • Preferred related experience in the semiconductor field
  • Proficient English skill is a must
  • Familiar with Windows, Microsoft office and/or Linux
  • Proficient in using hand tooling, DVM and other troubleshooting gears
  • Self-motivated
  • Self-driver with forward thinking looking consistently for continuous improvement
  • Proactive
  • Process-oriented
Benefits
  • health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • health & wellness initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
metrologytroubleshootingfield service supporthand toolingdigital voltmeter (DVM)system installationsystem hardwaresystem softwareIP telephonynetworking
Soft Skills
customer supportself-motivatedproactiveprocess-orientedforward thinkingcommunicationproblem resolutionadministrative liaisonclarification of needscontinuous improvement
Certifications
BS in Mechanical EngineeringBS in Electronics EngineeringBS in Engineering Sciencevocational certificate