Onto Innovation

Field Service Engineer 3

Onto Innovation

full-time

Posted on:

Location Type: Remote

Location: New Mexico • United States

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Salary

💰 $71,360 - $107,040 per year

About the role

  • Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements
  • Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams
  • Manage escalations and critical customer situations effectively
  • Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking
  • Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates
  • Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development
  • Support beta programs at customer sites and engineering centers
  • Provide technical phone support and participate in on-call rotations as required

Requirements

  • Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field
  • Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience
  • Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments
  • Working knowledge of semiconductor process and/or metrology inspection equipment
  • Strong mechanical and electrical aptitude; electronics experience preferred
  • Familiarity with semiconductor safety, ergonomics, and yield requirements
  • Basic software troubleshooting skills
  • Exceptional problem-solving and analytical abilities
  • Strong written and verbal communication skills; customer-focused mindset
  • Collaborative team player with ability to work independently under pressure
  • Excellent time and project management skills; adaptable in dynamic environments
  • High attention to detail in documentation and diagnostics
Benefits
  • Health, dental, and vision coverage
  • Life and disability insurance
  • Paid time off (PTO)
  • 401(k) with employer match
  • Employee Stock Purchase Program (ESPP)
  • Wellness initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingmetrology toolsinspection toolssemiconductor processelectrical aptitudemechanical aptitudesoftware troubleshootingreliability analysisperformance data collectionField Service Reports
Soft skills
problem-solvinganalytical abilitieswritten communicationverbal communicationcustomer-focused mindsetcollaborative team playerindependent worktime managementproject managementattention to detail
Certifications
Bachelor’s degreeAssociate degreetechnical certification