Field Service Engineer
Onto Innovation
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $71,360 - $107,040 per year
About the role
- Perform tools installation, software upgrade, maintenance, and service activities at customer sites.
- Technical phone support and on-duty shift required.
- Work independently for troubleshooting and hardware failures.
- Capable of generating variation reports for tool install update, issue report, and training material.
- Weekly base update and tool status update are required.
- Technical document and experience sharing within the group to enhance group member skill.
- Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.
Requirements
- Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related
- Proficient in Microsoft Office products
- Familiar with PC's and have a strong troubleshooting background
- Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
- Outstanding verbal and written communication skills necessary
- Hard working with team spirit
- Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
Benefits
- Health, dental, and vision coverage
- Life and disability insurance
- Paid time off
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Wellness initiatives
- Access to cutting-edge tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtools installationsoftware upgrademaintenanceservice activitiestechnical documentationvariation reportsequipment maintenancerepair
Soft skills
customer servicecommunicationteam spiritindependent workrelationship building
Certifications
Bachelor degree