Onto Innovation

Field Service Engineer 3 – Non-Exempt

Onto Innovation

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide on-site professional technical support and troubleshooting
  • Conduct preventative maintenance and calibration of metrology equipment.
  • Develop innovative solutions to customer challenges and ensure optimal tool performance.
  • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback.
  • Manage and resolve quality issues, including submitting DOA or RMA as needed.
  • Maintain accurate records of service activities and customer interactions.
  • Travel, up to 75% to customer sites as required to provide support and training.

Requirements

  • Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related
  • Proficient in Microsoft Office products
  • Familiar with PC's and have a strong troubleshooting background
  • Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
  • Outstanding verbal and written communication skills necessary
  • Hard working with team spirit
  • Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
  • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
Benefits
  • health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • health & wellness initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingpreventative maintenancecalibrationequipment maintenancerepaircustomer servicerecord keepingproblem solvinginnovative solutions
Soft Skills
communicationteam spiritcollaborationcustomer focusattention to detailadaptabilitytime managementinterpersonal skillswork ethicquality management
Certifications
Bachelor degreesafety trainingbackground check clearance