Onto Innovation

Field Service Engineer 3 – Non-Exempt

Onto Innovation

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide on-site professional technical support and troubleshooting
  • Conduct preventative maintenance and calibration of metrology equipment.
  • Develop innovative solutions to customer challenges and ensure optimal tool performance.
  • Collaborate with internal teams (product, engineering, marketing) to address customer needs and feedback.
  • Manage and resolve quality issues, including submitting DOA or RMA as needed.
  • Maintain accurate records of service activities and customer interactions.
  • Travel, up to 75% to customer sites as required to provide support and training.

Requirements

  • Bachelor degree or above majored in Mechanical/Engineering/Automation/Mechatronics or related
  • Proficient in Microsoft Office products
  • Familiar with PC's and have a strong troubleshooting background
  • Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
  • Outstanding verbal and written communication skills necessary
  • Hard working with team spirit
  • Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
  • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
Benefits
  • health/dental/vision/life/disability
  • PTO
  • 401K plan with employer match
  • Employee Stock Purchase Program (ESPP)
  • health & wellness initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingpreventative maintenancecalibrationequipment maintenancerepaircustomer servicerecord keepingproblem solvinginnovative solutions
Soft skills
communicationteam spiritcollaborationcustomer focusattention to detailadaptabilitytime managementinterpersonal skillswork ethicquality management
Certifications
Bachelor degreesafety trainingbackground check clearance