Ontinue

Customer Success Manager

• Learn the Ontinue service portfolio and configuration management to effectively support and deploy solutions for our customers
• Engage with customers' technical staff to understand their requirements, recommend best-practice approaches, and design solutions that meet their Azure cybersecurity needs
• Set up and deploy Ontinue services in coordination with customers, ensuring seamless integration and optimal performance
• Onboard new customers, providing comprehensive guidance and support throughout the implementation process
• Provide first-class technical support for customer requests, addressing inquiries, troubleshooting issues, and resolving challenges promptly and effectively
• Serve as a liaison between development and sales teams, conveying customer feedback, requirements, and insights to inform product development and sales strategies
• Collaborate with the Azure Cyber Security SOC organization to ensure the steady operations of our entire customer base, proactively identifying and addressing potential issues

Junior Customer Success Manager

Operations

• As an intern, you’ll support our Order-to-Cash operations team, learn how to manage sales orders, review contracts, assist with invoicing, and help ensure smooth operational processes
• You’ll also get exposure to tools like Salesforce and Dynamics 365 , and work closely with our finance and sales teams
• Reviewing deals and contracts for accuracy in Salesforce
• Creating and updating subscription orders in Dynamics 365
• Assisting with invoicing and maintaining accurate billing records
• Supporting internal communications related to order accuracy and documentation
• Helping generate reports and identify process improvements
• Ensuring compliance with company policies

Junior Customer Success Manager

Order-to-Cash Operations Intern