Ontario Medical Association

Compliance

• Maintaining the compliance framework that supports the OMAI’s life and non-life agency operations
• Developing and implementing policies, monitoring legislative changes and advising on compliance risks, and conducting audits
• Draft, update, and implement compliance policies and procedures aligned with regulatory requirements and internal risk appetite
• Monitoring legislative, regulatory, and industry developments
• Regularly reviewing business operations and systems to identify potential risks and ensure compliance with policies and regulations; working with internal teams and management to implement changes
• Conducting compliance risk assessments for new and ongoing initiatives
• Collaborating with OMA Enterprise Risk Management to document and update risks and business continuity protocols
• Educating employees on compliance requirements, policies, and procedures through training programs and awareness campaigns
• Conducting internal audits of sales, service, and operations teams and recommends coaching or training when needed, to applicable manager, report findings to Senior Management
• Supporting the Licensed Officer in maintaining OMAI’s licensing status across jurisdictions

Specialist, Insurance Compliance

Procurement

• Manage the procurement process to ensure efficient and effective acquisition of goods and services
• Lead creation of bid and tender documentation (RFQ, RFP, RFSO, RFI)
• Collaborate with client departments and stakeholders to understand procurement needs and provide guidance
• Facilitate cross-departmental communication to align procurement with programmatic goals
• Maintain accurate records of procurement activities and prepare reports for management and stakeholders
• Lead execution of strategic procurement processes, vendor negotiations, and bid packages
• Provide training and support to staff on procurement policies and procedures
• Coordinate legal, risk and technical reviews during onboarding, contract management and offboarding
• Manage contract database and prepare monthly compliance reports and dashboards
• Draft contracts using OMA standard template and forward for execution
• Lead vendor presentations
• Provide support to client departments to ensure compliance with corporate policies
• Lead process improvement and automation

Senior Manager, Procurement

Director

• Provide strategic leadership for government relations at three levels of government
• Lead an experienced team and external advisors to deliver initiatives and activities
• Liaise with internal stakeholders to identify strategic business priorities and government-related issues
• Develop and execute the OMA’s government relations strategies to influence government policy and budget planning
• Manage relationships with key government stakeholders and identify engagement opportunities
• Oversee grassroots advocacy campaigns and special projects, determine goals, deliverables, success indicators and milestones
• Delegate preparation of speaking notes, briefing notes, invites, emails, etc. and evaluate outcomes
• Develop briefs, position papers and messaging and ensure alignment with government relations mandates
• Direct staff activities, monitor workloads, performance and adherence to policies
• Prepare and manage government relations and advocacy budgets
• Identify opportunities to improve government relations and advocacy initiatives

Senior Director, Government Relations and Advocacy

Support Engineer

• Leading end-to-end Service Desk operations ensuring timely resolution of incidents and requests in line with SLAs, KPIs, and ITSM best practices, defining the vision, roadmap, and performance standards while driving a shift to self-service models, automation, and continuous improvement to align with enterprise goals and enhance staff experience.
• Partnering with business and Technology leaders to align services with organizational goals, shaping digital support strategy, and influencing service investment decisions.
• Leading transformational improvements to Service Desk delivery by adopting automation, AI/ML, and data-driven insights to enhance efficiency, predict and prevent disruptions.
• Driving a culture of continuous service improvement using data-driven insights, process refinement, automation, and staff feedback loops.
• Overseeing asset lifecycle management and collaborating with cross-functional teams to forecast support needs and optimize Service Desk tool and technology investments.
• Managing vendor relationships and budgets related to Service Desk tools and platforms.
• Leading or collaborating on enterprise-wide service improvement programs, incident reduction initiatives, and technology change implementations impacting staff experience.
• Leading Service Desk projects, determining project scope, timelines, risks, and stakeholders. Monitoring progress and reporting outcomes transparently.

Specialist, Insurance Compliance

Senior Manager, Procurement

Senior Director, Government Relations and Advocacy

Director, Technical Support