Ontario Medical Association

Social Media Manager

• Leading all media activities, including developing media relations strategies and overseeing effective implementation and evaluation as well as managing external vendors.
• Working with the team to ensure effective relationships with media representatives, journalists and reporters, bloggers are maintained responding to requests and initiating contacts, managing the delivery of information, building rapport to facilitate favorable exchanges and attention, and providing background information, monitoring social media for response requirements, developing key messages and responses, drafting news releases, letters to the editor, statements, and emails and organizing media briefings.
• Overseeing coordination of OMA spokesperson media training in preparation for interviews and news conferences, gathering detailed background information, developing key messages and statements, ensuring spokespeople are properly prepared, and scheduling and attending interviews.
• Working collaboratively with peers and ACM colleagues to develop integrated media relations including social media strategies that advance OMA’s strategic priorities.
• Identify and implement a social media strategy to increase OMA’s media footprint and to ensure OMA’s positions are included in social conversations.
• Leading the development of best-in-class media research practices to learn, apply and share insights as well as integrate with other methodologies available within ACM and the organization.
• Monitoring health care and political issues in media across the province, determining potential impacts on OMA business activities and strategies, and identifying opportunities for media coverage and proactive news releases.
• Leading and coach direct reports to effectively position the OMA as the voice of Ontario’s Doctors and the go to source of information on the system and the role of doctors.
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to members, assessing employee performance and providing constructive feedback and training opportunities.
• Highly collaborative and take the initiative to work with others across the organization while building a culture of positivity, collaboration, and cross-functional teamwork among the media team to ensure a best-in-class media approach is well understood and delivered by the team.
• Evaluates progress against planning and delivery of departmental objectives.

Director, Media Relations – Social Media

Data Specialist

• Leading Data Automation & Integration Solutions: leading the design, development, and maintenance of scalable automation workflows and data integrations across internal systems (e.g., CRM platforms, Microsoft Purview, Data Fabric/OneLake).
• Delivering Reporting, Analytics & Business Insights: developing and maintaining dashboards, reports, and analytics solutions using Power BI, Excel, and related technologies.
• Acting as a Trusted Advisor to Business Stakeholders: critically assessing and validating data used in financial, operational, and strategic decision-making.
• Advancing Data Quality, Governance & Compliance: establishing and maintaining robust data validation, reconciliation, and quality control frameworks across internal and external data sources.
• Driving Continuous Improvement & Innovation: identifying opportunities to leverage automation, AI, and advanced analytics to improve business processes.
• Supporting and Oversees Reporting Infrastructure: managing and supporting the ongoing performance, maintenance, and enhancement of automated reporting environments, ensuring reliability, scalability, and alignment with evolving business needs.

Senior Technical Specialist, Data Automation

Administration

• Setting up member records and ensuring profiles are updated with accurate information by confirming change requests with members and business partners
• Creating, updating, and assigning cases and leads to appropriate OMA Insurance teams for handling
• Monitoring email inboxes and queues for inquiries, referrals, and sales or consultation requests from members and business partners, ensuring proper handling and distribution
• Responding to member inquiries, requests and providing support as needed
• Providing and following up with third-party insured members on notification reminders to assist in coverage retention
• Informing the sales team of any third-party changes affecting in-force coverage
• Checking and handling inbound and outbound mail, and triaging correspondence to applicable internal and external parties
• Managing and distributing reports vendor commission statements to the applicable teams
• Maintaining and tracking and ordering office supplies, along with providing any additional administrative support as needed
• Adhering to agreed-upon OMA Service Level Agreements and ensuring information accuracy based on member service requests using proper activity settings
• Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members

Insurance Administrator

Advisor

• Support, develop and implement government relations and advocacy strategies and communications rollout plans to influence public policy and achieve objectives on behalf of Ontario’s doctors
• Help develop an annual government relations and advocacy strategy in line with corporate objectives
• Foster strong relationships with government, political parties, stakeholders and physician networks
• Arrange meetings with elected officials, political staff, senior ministry officials and political party officials
• Prepare briefing materials for use by the CEO, president and other OMA executives
• Prepare reports to senior management as required
• Lead outreach initiatives to local MPPs that includes participation from local physicians
• Assist with the content management for advocacy website and OMA.org webpages
• Develop key messages and produce or contribute to high-quality written materials including presentations and submissions to government, effective letters, website content and other advocacy-related content
• Work cross-functionally with other areas of the organization to develop and execute advocacy plans to mobilize members on key issues
• Plan events including roundtable and panel discussions, public/stakeholder consultations, and advocacy days at Queen’s Park
• Monitor legislation, policy activity and political trends to identify opportunities for OMA advocacy and thought leadership
• Track and manage correspondence from the public and membership
• Assist with team project planning and tracking.

Director, Media Relations – Social Media

Senior Technical Specialist, Data Automation

Insurance Administrator

Advisor, Government Relations