Provide training of all Company tools and applications, for staff and customers.
Design and maintain process and procedural documentation of Company tools and applications.
Provide accurate reports and metrics to Onsite Logic management on the status and performance of Onsite Logic tools and applications.
Develop and maintain automation routines.
Maintain tools and application configuration, deployments, and maintenance tasks and processes.
Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management).
Liaise with Vendors and peers to resolve issues with tools and applications.
Proactively maintain and improve Customers’ infrastructure.
Proactively plan, oversee, coordinate, track and run assigned projects tasks.
Provide regular project reviews and reporting to the Operations Manager as required.
Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
Maintain high positive Customer and user satisfaction and relationships.
Keep abreast of the development of relevant IT and cyber security systems, hardware and software applications within the industry.
Assist in the training, mentoring and development of staff.
Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
Adopt continuous learning and improvement processes in all aspects of the position.

Requirements

College education with qualifications in Business development/Computer Science/Information Technology or equivalent experience (Required)
Experience in PowerShell or other scripting or coding language (Preferred)
Experience in managing anti-virus, software updates, or automated tasks (Preferred)
IT Help Desk: 1 years (Required)
Customer service: 3 years (Preferred)
Network + or Security +, (Preferred)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellscriptingcodingautomation routinesanti-virus managementsoftware updatespatch managementcloud servicesinfrastructure maintenanceproject management

Soft Skills

trainingmentoringcustomer satisfactioncommunicationproblem-solvingorganizational skillsteam collaborationcontinuous learningrelationship managementreporting

Certifications

Network +Security +