Onsite Logic

Engineer

• Implement new hardware, software, and infrastructure services for clients.
• Effectively manage the scheduling, budget, and timelines of assigned projects.
• Perform scheduled or reactive onsite service calls.
• Provide escalation assistance to the service desk as required.
• Proactively plan, scope, oversee, and coordinate assigned project tasks.
• Server as a Subject Matter Expert for Onsite Logic products and services.
• Provide regular professional services reviews and reporting to the Service Desk Team Lead as required.
• Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.
• Maintain high positive Customer and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and cybersecurity systems, hardware, and software applications within the industry.
• Keep documentation accurate and in good order.
• Assist in the training, mentoring and development of staff.
• Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager.
• Accuracy of work undertaken, information, and advice provided.
• Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.

Project Engineer

Security Engineer

• Lead Security Alignment Reviews: Conduct comprehensive audits for mid-sized clients, identifying and mitigating intermediate technical risks. You'll then provide actionable recommendations to enhance their security posture.
• Standards Champion: Independently manage and maintain the company's IT security standards library. This includes keeping documents current, incorporating new best practices, and seamlessly distributing updates to internal teams.
• Technical Support Rockstar: Provide intermediate technical support to end-users by resolving tickets efficiently and expertly. Utilize documented Standard Operating Procedures (SOPs) to ensure consistent and high-quality service.
• Process Improvement Advocate: Continuously analyze our processes and proactively suggest improvements to streamline workflow and maximize efficiency.
• Documentation Guru: Maintain detailed and accurate client technical documentation with a focus on 98% accuracy.
• vCIO Collaboration: Conduct regular vCIO review meetings with clients, fostering open communication and building strong relationships.

Project Engineer

Security Alignment Engineer