Onsite Logic

Engineer

• Provide training of all Company tools and applications, for staff and customers.
• Design and maintain process and procedural documentation of Company tools and applications.
• Provide accurate reports and metrics to Onsite Logic management on the status and performance of Onsite Logic tools and applications.
• Develop and maintain automation routines.
• Maintain tools and application configuration, deployments, and maintenance tasks and processes.
• Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management).
• Liaise with Vendors and peers to resolve issues with tools and applications.
• Proactively maintain and improve Customers’ infrastructure.
• Proactively plan, oversee, coordinate, track and run assigned projects tasks.
• Provide regular project reviews and reporting to the Operations Manager as required.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
• Maintain high positive Customer and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and cyber security systems, hardware and software applications within the industry.
• Assist in the training, mentoring and development of staff.
• Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.

Centralized Services Engineer

Frontend Engineer

• Resolve intermediate scheduled and reactive service calls, both onsite and remotely.
• Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.
• Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.
• Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.
• Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.
• Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

Reactive Support Engineer

• Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices.
• Assertively manage project schedules, budgets, and timelines.
• Maintain 100% accurate documentation.
• Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms.
• Identify inefficiencies in recurring customer issues or documentation gaps and proactively engineer solutions to fix them.
• Implement security-first configurations; you are the gatekeeper of our clients' digital integrity.

Professional Services Engineer

• Implement new hardware, software, and infrastructure services for clients.
• Effectively manage the scheduling, budget, and timelines of assigned projects.
• Perform scheduled or reactive onsite service calls.
• Provide escalation assistance to the service desk as required.
• Proactively plan, scope, oversee, and coordinate assigned project tasks.
• Server as a Subject Matter Expert for Onsite Logic products and services.
• Provide regular professional services reviews and reporting to the Service Desk Team Lead as required.
• Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.
• Maintain high positive Customer and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and cybersecurity systems, hardware, and software applications within the industry.
• Keep documentation accurate and in good order.
• Assist in the training, mentoring and development of staff.
• Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager.
• Accuracy of work undertaken, information, and advice provided.
• Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.

Project Engineer

Security Engineer

• Lead Security Alignment Reviews: Conduct comprehensive audits for mid-sized clients, identifying and mitigating intermediate technical risks. You'll then provide actionable recommendations to enhance their security posture.
• Standards Champion: Independently manage and maintain the company's IT security standards library. This includes keeping documents current, incorporating new best practices, and seamlessly distributing updates to internal teams.
• Technical Support Rockstar: Provide intermediate technical support to end-users by resolving tickets efficiently and expertly. Utilize documented Standard Operating Procedures (SOPs) to ensure consistent and high-quality service.
• Process Improvement Advocate: Continuously analyze our processes and proactively suggest improvements to streamline workflow and maximize efficiency.
• Documentation Guru: Maintain detailed and accurate client technical documentation with a focus on 98% accuracy.
• vCIO Collaboration: Conduct regular vCIO review meetings with clients, fostering open communication and building strong relationships.

Centralized Services Engineer

Reactive Support Engineer

Professional Services Engineer

Project Engineer

Security Alignment Engineer