Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices.
Assertively manage project schedules, budgets, and timelines.
Maintain 100% accurate documentation.
Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms.
Identify inefficiencies in recurring customer issues or documentation gaps and proactively engineer solutions to fix them.
Implement security-first configurations; you are the gatekeeper of our clients' digital integrity.

Requirements

3+ years of MSP Helpdesk experience
1+ year of intensive ticketing system usage
Advanced knowledge of cybersecurity concepts (Network+, Security+, or higher preferred)
Exceptional organizational skills and the ability to prioritize tasks based on logical urgency and impact
Ability to translate complex technical jargon into clear, professional advice for clients and internal teams.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecurityroot-cause analysisticketing system usagedocumentation accuracyinfrastructure servicesproject managementproblem-solvingtechnical issue resolutionsecurity configurationsefficiency engineering

Soft Skills

organizational skillstask prioritizationcommunicationclient advisoryattention to detailproactive problem-solvingassertivenesslogical thinkingcollaborationadaptability

Certifications

Network+Security+