Project Engineer
Onsite Logic
full-time
Posted on:
Location Type: Office
Location: Lenexa • Kansas • United States
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Tech Stack
About the role
- Implement new hardware, software, and infrastructure services for clients.
- Effectively manage the scheduling, budget, and timelines of assigned projects.
- Perform scheduled or reactive onsite service calls.
- Provide escalation assistance to the service desk as required.
- Proactively plan, scope, oversee, and coordinate assigned project tasks.
- Server as a Subject Matter Expert for Onsite Logic products and services.
- Provide regular professional services reviews and reporting to the Service Desk Team Lead as required.
- Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.
- Maintain high positive Customer and user satisfaction and relationships.
- Keep abreast of the development of relevant IT and cybersecurity systems, hardware, and software applications within the industry.
- Keep documentation accurate and in good order.
- Assist in the training, mentoring and development of staff.
- Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager.
- Accuracy of work undertaken, information, and advice provided.
- Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
- Adopt continuous learning and improvement processes in all aspects of the position.
Requirements
- Associates degree in Information Technology or related field or equivalent real-world experience required. (Required)
- IT Helpdesk experience within a Managed Services Provider: 3 years (Required)
- Customer service: 4 years (Required)
- Experience working in IT ticketing systems: 1 year (Required)
- Network +, Security +, or related certifications (Preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT HelpdeskIT ticketing systemsproject managementcybersecurity systemshardware implementationsoftware implementationinfrastructure servicescustomer servicedocumentation managementservice desk support
Soft skills
communicationcustomer satisfactionproblem-solvingmentoringteam coordinationfeedback provisiontime managementbudget managementrelationship managementcontinuous improvement
Certifications
Network +Security +Associates degree in Information Technology