Onramper

Customer Success Manager

• Own success for top clients and critical onramp partners, safeguarding and expanding highest-value accounts.
• Drive adoption of Onramper’s suite of products and ensure multi-product usage.
• Ensure fast and seamless onboarding for new high-value clients.
• Proactively optimize onramp flows and share actionable insights cross-functionally.
• Act as strategic bridge between clients, partners, and Product, Engineering, and Data teams.
• Build and execute Account Plans to facilitate growth, renewal, and integrated success strategies.
• Lead Quarterly Business Reviews, onboarding sessions, and ongoing partner communications.
• Deliver data-driven insights and reports on adoption, performance, and opportunities.
• Maintain CRM hygiene ensuring visibility, accountability, and reporting.

Partner Success Manager