OnlyExperts

Junior IT Consultant

OnlyExperts

contract

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

Tech Stack

CloudITSM

About the role

  • Microsoft 365 Administration: Manage and support Microsoft 365
  • environments, including user administration, security settings, and service
  • configurations using tools such as Exchange Online, SharePoint Online,
  • Microsoft Teams, and OneDrive for Business.
  • IT Support & Troubleshooting: Provide Tier I and II support under the ITIL
  • framework using Jira IT Service Management ensuring timely resolution of
  • incidents and service requests.
  • Project Collaboration: Utilize Jira for tracking project tasks, issues, and
  • progress, collaborating effectively with cross-functional teams using platforms
  • like Microsoft Teams and Front for communication.
  • System Integration: Assist in integrating Microsoft 365 services with existing
  • IT infrastructure and third-party.
  • Documentation: Maintain comprehensive documentation of systems,
  • processes, and support activities within the companies Confluence to ensure
  • knowledge sharing and continuity.
  • Continuous Improvement: Identify opportunities for system enhancements
  • and process optimizations using analytics tools like Power BI to improve
  • efficiency and service quality.

Requirements

  • For Experienced Candidates: Bachelor’s degree in Information Technology,
  • Computer Science, or a related field. Equivalent work experience may be
  • considered.
  • For Graduate Program Applicants: Recent graduates with a Bachelor’s
  • degree in Information Technology, Computer Science, or a related field.
  • Passion for IT consulting and a strong desire to learn and grow in the field.
  • For Experienced Candidates: Microsoft 365 Administrator Expert (mandatory).
  • Additional Microsoft and/or other vendor related certifications are a plus.
  • For Graduate Program Applicants: Willingness to pursue Microsoft
  • certifications, including Microsoft 365 Administrator Expert, with support and
  • resources provided by Blue Hybrid Cloud.
  • For Experienced Candidates: Minimum of 2 years in the IT industry, preferably
  • in a consulting or support role, with experience in Enterprise consulting
  • being highly desirable as part of your daily activities would be to identify
  • opportunities and challenge the customers in thinking forward for solutions
  • that scale as they grow. Hands-on experience with Jira for project and issue
  • tracking. Familiarity with the ITIL framework and experience working within
  • ITIL-based support environments.
  • For Graduate Program Applicants: No prior professional experience required.
  • Internship experience or academic projects related to IT administration,
  • support, or consulting are advantageous.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365 AdministrationITIL frameworkJiraPower BISystem IntegrationUser AdministrationSecurity SettingsService ConfigurationsTroubleshootingDocumentation
Soft Skills
Project CollaborationCommunicationProblem SolvingContinuous ImprovementTeamworkAdaptabilityCustomer EngagementAnalytical ThinkingKnowledge SharingDesire to Learn
Certifications
Microsoft 365 Administrator ExpertMicrosoft Certifications