OnlyExperts

Certified Microsoft 365 Administrator, Customer Care Expertise

OnlyExperts

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

ServiceNow

About the role

  • Provide exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication.
  • Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
  • Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
  • Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
  • Actively listen to and understand customer needs, ensuring that they feel supported and valued. Seek continuous feedback to improve service quality.

Requirements

  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
  • Desired Skills: Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.
  • Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365ExchangeTeamsSharePointOneDrivetroubleshootingconfiguration managementsecurity settingscustomer supporttechnical documentation
Soft Skills
communicationempathyproblem-solvingcustomer-centric mindsetattention to detailactive listeningorganizationcollaborationcustomer satisfactionfeedback seeking
Certifications
Microsoft 365 Certified Administrator