Onit

Senior Global Account Manager

Onit

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $165,000 per year

Job Level

Senior

About the role

  • Primary owner of customer relationship and account strategy
  • Be a trusted advisor to customers while developing relationships with multiple stakeholders
  • Accountability for customer retention and subscription renewal process
  • Conduct quarterly customer business reviews
  • Manage customer issue escalation process, as required
  • Partner with Marketing in the development of customer references, testimonials and events
  • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
  • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
  • Participate in industry conferences, trade shows and other opportunities for customer interaction

Requirements

  • 10+ years managing customers relationship or equivalent experience
  • Highly motivated and disciplined self-starter with excellent oral and written communication skills
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
  • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
  • Able to thrive in a fast paced, self-directed environment
  • Must be comfortable managing multiple tasks in real time
  • 4-year degree required
  • The ideal candidate is someone who has experience in the legal industry
  • Travel for this role is +/- 25%
Benefits
  • Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best.  Employees on our HDHP plan also receive employer contribution to the HSA.
  • Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
  • Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement.
  • Income Protection: 100% employer-paid life and disability insurance.
  • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
  • Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
  • Community Engagement: One paid volunteer day each year to give back to the community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementcommunication skillspresentation skillsinfluencing skillsself-startertime managementcustomer-focused solutionsproblem-solvingstakeholder managementaccount strategy
Certifications
4-year degree