Own the end-to-end renewal process for a subset of existing customers, from early engagement through negotiation and close.
Drive Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
Partner with Customer Success to understand customer health, usage trends, and value realization ahead of renewal conversations.
Identify and qualify cross-sell and upsell opportunities within your customer portfolio.
Conduct discovery conversations to understand evolving customer needs and priorities.
Deliver tailored product demos and commercial proposals aligned to customer goals.
Collaborate with Client Sales and other sales teams to support broader account expansion strategies.
Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce (SFDC).
Work closely with Marketing on campaign follow-up, renewal messaging, and targeted outreach.
Build strong internal relationships across Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience.
Share customer insights and market feedback to inform product positioning and go-to-market strategy.

Requirements

1-2 years of B2B SaaS or SDR sales experience; preferably in renewals, account management, or inside.
Experience supporting or owning customer renewals, expansions, or retention-focused sales motions.
Strong communication, presentation, and negotiation skills.
Ability to build relationships with stakeholders across multiple functions and levels.
Experience with Salesforce or similar CRM platforms; Salesloft or equivalent tools a plus.
Highly organized with strong pipeline discipline and time management skills.

Benefits

Health Coverage Choices: Three medical plan options, plus dental and vision.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2%.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaScustomer renewalsaccount managementsales motionspipeline managementforecastingactivity tracking

Soft Skills

communication skillspresentation skillsnegotiation skillsrelationship buildingorganizational skillstime management