Lead, mentor, and inspire a high-performing team of managed services professionals, ensuring alignment with company goals and fostering a culture of excellence, collaboration, and accountability.
Oversee the implementation, configuration, and customization of software solutions for clients. Ensure the delivery of high-quality, scalable, and efficient services that drive client success.
Manage the financial and operational responsibilities for the Managed Services function, including reporting, billable hours, revenue, margins, and related metrics, in partnership with company finance and executive leadership teams.
Continuously improve service delivery processes, methodologies, and best practices to drive efficiency and optimize customer outcomes. Introduce and promote the use of best practices in project management and service delivery.
Collaborate closely with the Sales, Engineering, and Support teams to ensure the seamless handover of projects and the continuous alignment of client needs with product capabilities.
Provide coaching, mentoring, and professional development opportunities to team members, helping them grow their skills and progress in their careers.
Conduct regular performance evaluations, set individual goals, and create development plans for team members.
Stay current with industry trends and emerging technologies. Introduce new methodologies and tools to improve service delivery and client engagement.

Requirements

Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success.
At least 2+ years of experience in a leadership or managerial position.
Proven track record in managing and delivering complex client projects, with a focus on software solutions and services.
Strong experience in consulting, solution implementation, and client relationship management.
Experience with software solution implementations, including system integration, customization, and deployment.
Understanding of cloud technologies, SaaS, and enterprise software solutions.
Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2).
Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams.
Strong client-facing skills with the ability to build relationships and drive client success.
Exceptional problem-solving and analytical skills with a solution-oriented approach.
Bachelor’s or master’s degree in business, Computer Science, Engineering, or a related field, or equivalent practical experience.

Benefits

Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software solution implementationsystem integrationcustomizationdeploymentcloud technologiesSaaSenterprise software solutionsproject managementAgilePMP

Soft Skills

leadershipcommunicationinterpersonal skillsmentoringproblem-solvinganalytical skillsrelationship buildingmotivationteam managementcollaboration