Onfleet

Backend Engineer

• Build and continually improve your own agentic development workflow, and help raise the team's.
• Drive quality through disciplined verification and both agentic and human code review, on your own code and your teammates'.
• Apply your agentic workflow in both greenfield and legacy code, meeting the different challenges each presents.
• Own and improve the quality automation you depend on, CI pipelines, checks, and gates, so standards are enforced by the system and not just by people.
• Design and implement high-quality, scalable software in Rust (backend) and TypeScript/Node.js (full-stack), writing code in parallel with the tests that validate it.
• Take ownership of features end to end, from understanding the requirements, through design, ticketing, and implementation, to testing, validation, shipping, and supporting in production.
• Collaborate with product and cross-functional partners to prioritize features and bug fixes.

Full-Stack Engineer, Rust

Customer Success Manager

• Develop and maintain strong, long-lasting relationships with your assigned customers.
• Grow your book of business through a feature-based approach, mapping customer needs to Onfleet capabilities and expanding adoption of high-value features.
• Proactively identify account risks and drive mitigation strategies.
• Demonstrate ROI and communicate the value of Onfleet products/services.
• Develop account-specific strategies to drive adoption, expansion, and retention.
• Address customer issues promptly and effectively to maintain high satisfaction levels.
• Monitor and analyze customer health metrics, NPS scores, and other relevant data.
• Provide regular updates on account status, risks, and opportunities to management.
• Identify, forecast, and close expansion and upsell opportunities, including the pricing and packaging conversations that reflect the value customers realize.
• Act as the voice of the customer internally, working with product, sales, and other teams.
• Effectively manage key customer projects, as needed.
• Conduct regular check-ins and executive reviews (EBRs), as necessary and for certain accounts, to assess customer health and satisfaction.

Full-Stack Engineer, Rust

Mid-Market Customer Success Manager