Mid-Market Customer Success Manager

Onfleet

Mid-Market Customer Success Manager optimizing Onfleet platform for mid-market customers. Developing relationships, driving adoption, and addressing customer issues promptly.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain strong, long-lasting relationships with your assigned customers.
Grow your book of business through a feature-based approach, mapping customer needs to Onfleet capabilities and expanding adoption of high-value features.
Proactively identify account risks and drive mitigation strategies.
Demonstrate ROI and communicate the value of Onfleet products/services.
Develop account-specific strategies to drive adoption, expansion, and retention.
Address customer issues promptly and effectively to maintain high satisfaction levels.
Monitor and analyze customer health metrics, NPS scores, and other relevant data.
Provide regular updates on account status, risks, and opportunities to management.
Identify, forecast, and close expansion and upsell opportunities, including the pricing and packaging conversations that reflect the value customers realize.
Act as the voice of the customer internally, working with product, sales, and other teams.
Effectively manage key customer projects, as needed.
Conduct regular check-ins and executive reviews (EBRs), as necessary and for certain accounts, to assess customer health and satisfaction.

Requirements

What you’ll need

Bachelor's degree
5+ years of experience in customer success
Proven track record of managing and growing a book of business, including expansion and upsell driven by feature adoption
Strong communication and presentation skills
Relationship building and management
Attention to detail, skilled at project management and prioritization
Experience with pricing, packaging, and negotiating commercial terms such as renewals, expansions, and upsells
Excellent problem-solving and analytical abilities
Passion for building repeatable and efficient processes
Continuous improvement mindset, intellectually curious
Quick learner with the ability to quickly digest technical knowledge
Negotiation and conflict resolution
Strategic thinking and planning
Ability to work independently and as part of a team
A strong ethical foundation and the desire to do good in the world

Benefits

Comp & perks

Employee stock options
Comprehensive health, dental, and vision pending location
Flexible PTO
Company 401k pending location
A collaborative team of people who live our core values everyday

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementexpansionupsellingproject managementpricingpackagingnegotiationanalytical abilitiesproblem-solving

Soft Skills

communication skillspresentation skillsrelationship buildingattention to detailstrategic thinkingconflict resolutionindependent workteam collaborationcontinuous improvement mindsetintellectual curiosity

Certifications

Bachelor's degree