Implementation Manager
OneVision Resources
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $65,100 - $78,100 per year
Job Level
Mid-LevelSenior
About the role
- Lead new Partners through the end-to-end onboarding process, ensuring a seamless transition from the sales phase to active usage of our product.
- Coach Partners in configuring and customizing the OneVision product to meet their specific needs, including needs analysis, systems setup, user role assignment, and initial system configuration.
- Provide initial technical guidance to Partners, addressing technical queries, troubleshooting issues, and ensuring a solid understanding of the product's functionalities.
- Create and deliver engaging training to our Partners during onboarding, ensuring their understanding of key processes and tools.
- Serve as the primary point of contact for Partners during the onboarding process.
- Effectively manage and complete on-time multiple projects simultaneously.
Requirements
- Bachelor's degree in relevant field or equivalent practical experience
- 5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization
- Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product
- Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings
- Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way
- Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way
- Results-driven mindset with a focus on achieving positive outcomes for Partners
- High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live
- A love for improving processes
Benefits
- 100% company-paid medical insurance
- Eligibility for dental, vision, short-term disability, and life insurance
- Flexible time off policy
- Employee funded 401K plan
- Remote work-friendly--we’re a fully distributed team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSneeds analysissystems setupuser role assignmentinitial system configurationtechnical guidancetroubleshootingproject managementtraining deliveryclient implementation
Soft skills
communication skillsemotional intelligencerelationship buildingresults-driven mindsetproblem-solvingorganizational skillscoordinating effortsadaptabilityattention to detailprocess improvement
Certifications
Bachelor's degree