Implementation Manager
OneTrust
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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About the role
- Act as the primary point of contact for assigned implementations and own end-to-end delivery
- Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences
- Ensure timely product development and implementation that meets PSC/PECS expectations
- Collaborate with PSC technology group to review system requirements that enhance the agent experience
- Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow
- Define project scope and translate it into actionable tasks and schedules
- Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training
- Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction
- Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables
- Update stakeholders on progress and manage expectations regarding project aspects
- Identify issues, explore solutions and implement effective resolutions
- Up to 25% travel is required
Requirements
- Bachelor's Degree or higher
- Minimum of 6 years’ experience in HUB services implementation management, program management or operations management
- Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services)
- Demonstrated ability to lead, manage and successfully launch new process or technology enhancements
- Proven ability to lead and collaborate effectively with direct and indirect project teams
- Ability to conceptualize, develop, implement and evaluate projects and processes
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation managementprogram managementoperations managementproject scope definitionprogress trackingproblem resolutionsystem implementationtestingdocumentationtraining
Soft Skills
leadershipcollaborationcommunicationproblem-solvingaccountabilitystakeholder managementproject planningcustomer satisfactionteam guidanceexpectation management
Certifications
Bachelor's Degree