Installs, services, and repairs medical device equipment in external facilities to support sales team and customers
Functions as a primary resource for stakeholders
Provides frequent status updates and documented service reports to stakeholders
Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned
Ensures that installation, maintenance, and other necessary work is completed on time
Identifies problems and recommends resolutions on existing products and procedures
Analyze service data, to schedule proactive and reactive service
Work closely with colleagues for knowledge and skills transfer
Ability to operate and maintain a corporate vehicle
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices
Ability to acclimate to modified schedules

Requirements

Associate’s degree or Technical Certification is required (Electronics, Bio-Medical, Optical, Mechanical)
A minimum of 2 years’ related experience is required
Computer skills, familiar with Microsoft Office, Tableau, and similar software applications
Maintains healthcare vendor credentialing as an employee for J&J Vision
Strong customer service skills
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
Problem-solving skills to diagnose problems with malfunctioning equipment
Time-management skills to handle appointments efficiently and stay on schedule
Attention to detail to spot issues and complete accurate reports about the repairs
Organizational skills to keep tools and paperwork organized while in the field
Computer and technical skills to understand the equipment fully

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

medical device repairinstallationmaintenancetroubleshootingservice data analysiscalibrated test equipmenthand toolselectronic test equipmentlifting 50lbstechnical certification

Soft skills

customer servicewritten communicationverbal communicationproblem-solvingtime managementattention to detailorganizational skillsknowledge transferadaptabilitystakeholder engagement

Certifications

Associate’s degreeTechnical CertificationElectronicsBio-MedicalOpticalMechanical