OneTrack.AI

Sales

• About OneTrackOneTrack is building the intelligence layer for physical operations — transforming how the world's largest brands, 3PLs, and manufacturers run their warehouses and logistics networks.
• Founded in 2017, OneTrack combines computer vision, deep learning, and low-cost edge sensors to give operations leaders real-time visibility, safety enforcement, and AI-powered automation across their entire facility network.
• Our AI agents — including AiOn — continuously monitor operations, coach operators, investigate incidents, and surface insights automatically, so supervisors can lead people instead of chasing data.
• The world's leading logistics companies — including Ryder, Kellanova, Church & Dwight, CJ Logistics, and ID Logistics — rely on OneTrack to reduce safety incidents, cut OS&D claims, improve productivity, and scale continuous improvement without adding headcount.
• We're at an inflection point. AI is reshaping how physical operations are managed, and OneTrack is leading the charge. If you want to deliver technology that unlocks immediate, measurable ROI on the warehouse floor — this is where you belong.

Support Engineer

• Handle Tier 1 and Tier 2 client support tickets, resolving issues related to sensor connectivity, agentic AI, and other platform functionality
• Provide internal technical support to field services and operations teams
• Use AI to build tools that automate support processes, enhance monitoring visibility, and reduce issue resolution times.
• Use and help refine tools for ticket management, diagnostics, and reporting
• Document troubleshooting procedures and contribute to knowledge base articles
• Escalate complex issues to engineering with clear, detailed technical context
• Analyze support trends to identify recurring issues and recommend solutions