Own the client journey end-to-end - from contract signature through steady-state value realization
Quarterback cross-functional workstreams, drive real operational outcomes on warehouse floors, and be accountable for the results long after go-live
Lead complex, multi-site implementations, ensuring every site is trained, supported, and delivering measurable value
Own long-term commercial outcomes, navigating engagements and full client portfolios toward interconnected outcomes
Build the delivery methodology and implementation playbook; design, codify, and continuously improve delivery frameworks
Serve as the central point of coordination across hardware, engineering, field service, and customer stakeholders
Drive change management across every level, ensuring adoption from the warehouse floor to the executive suite
Monitor and optimize system performance, tracking deployed sensors, hardware devices, and software telemetry
Innovate with AI, stay at the forefront of artificial intelligence and introduce smarter operating practices
Develop the team, mentor junior staff, and build scalable systems for tracking and continuous improvement

Requirements

7+ years of experience in implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid environments
Background in technology consulting, systems integration, or deploying and optimizing technology solutions in warehouse, manufacturing, logistics, or physical operations settings; familiarity with structured delivery methodologies is strongly preferred
Proven executive stakeholder management skills with experience owning C-level and VP-level relationships at enterprise clients, navigating escalations, and driving alignment across complex, multi-workstream engagements
Demonstrated experience managing people—whether direct reports or cross-functional project teams—with a track record of developing talent and scaling service functions
Proven ability to operate independently, build repeatable delivery processes from scratch, and bring structure where none exists
Highly organized, persistent in follow-through, and comfortable working in ambiguity during a high-growth stage
Bonus: Direct experience in supply chain, logistics, or warehousing technology environments

Benefits

Performance-based cash bonus
Equity awards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

implementation managementdelivery managementchange managementsystem performance optimizationAI innovationdelivery methodologystructured delivery methodologiestechnology solutions deploymentcross-functional project managementscalable systems development

Soft Skills

executive stakeholder managementmentoringorganizational skillspersistenceindependenceadaptabilitycommunicationteam developmentalignment drivingambiguity navigation